Returns

We want you to be really happy about the cheese you ordered.

We only ship perishable goods early in the week, with ice packs and insulating liners meant to keep perishables safe for 24-48 hours. It's ok if your package arrives slightly warm to the touch with a thawed ice pack. Cheese is preserved milk and is used to hanging out in temperatures warmer than your refrigerator.  If your ice pack is thawed, the cheese doesn't feel cool to the touch, or the cheese wrapping paper is a bit damp, place it in the fridge to cool down/dry out and check it out later. 

If it doesn't look delicious, take a photo and send us an email at store@landmarkcreamery.com. If cheese was delayed due to a shipping carrier mishap or delay, we can work with you on a refund or reship. 

We can't refund or reship packages that went awry because of address errors, hungry neighborhood dogs or squirrels, or recipients that were out of town or didn't open a package. We strongly advise you to let people know if you are sending them a perishable gift to ensure that someone is available to receive it.

Some cheeses have a stronger aroma than others, but after opening the package and refrigerating the cheese, the smell will lessen and you can focus more on the taste. 

Shipping perishable goods is tricky, especially with inclement weather and carriers experiencing staffing shortages. But we will do our best to ensure that you are happy. 

 

Non-returnable items:
Gift cards
Some health and personal care items

To complete your return, we require your order number.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at store@landmarkcreamery.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange a non-perishable item for the same item, send us an email at store@landmarkcreamery.com and send your item to: Landmark Creamery, LLC, 6895 Paoli Road, Belleville WI 53508, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.